Product tour · Public faces
The customer portalTheir own account. In your brand.
Everything a customer needs, without having to call. Every business on Simma gets a portal for its customers, in its own brand. Customers book and move classes, pay invoices, see what's left on their pack, track orders and ask Simmi, all in one login.
Thursday 18:00 · Studio 1 · with Ana
Expires 30 Nov
Ellie's term
"Can I bring a friend on Thursday?"
Everything they've bought, booked and asked, in one place.
Bought a pilates class? Move it, cancel it, pay for it, see the invoice and ask a question, all from one login. The portal reads the same record the business works from, so it's always right.
Bookings
Upcoming classes and appointments, moved or cancelled within the business's rules, with a waitlist place when it's full.
Invoices & payments
Every invoice and receipt, paid in a tap through Simma Pay, with saved cards kept up to date.
Packs & memberships
What's left on a pack, when it expires, and memberships to renew, pause or change.
Orders & downloads
Track an order, reorder, send something back, and download what they've bought.
Their account
Profile, family members, addresses, what they'd like to hear about, and their password, all in their own hands.
It's the business's app, not ours.
Most booking tools send customers to their own branded app. On Simma, the customer only ever sees the business they chose.
Logo, colours and address
The portal wears the business's brand and sits on its own domain, next to its website.
Made for a thumb
Big buttons and a bottom tab bar. It works on any phone with nothing to install.
The whole family
A parent books, pays and manages for their children from the same account.
She knows their bookings. So she can actually help.
In the portal, Simmi answers from the customer's own record: their bookings, orders, downloads and memberships. Each customer only ever sees their own. The conversation is saved, so nobody has to explain twice.
Fewer calls to the desk. Less chasing.
The business's policies, applied
- Cancellation windowsFree changes until the cut-off, then the policy decides.
- Refunds and creditsReturned to the card or the pack, as the business chooses.
- What customers can changeTheir details, never their account status.
Paid without chasing
- Invoices paid in a tapThrough Simma Pay, with receipts sent automatically.
- Cards kept up to dateCustomers fix an expired card before the renewal fails.
- Buy more, right therePacks, memberships and the shop, one tap from the balance.
Private by design
- Each customer sees only their ownSimmi included. She can't see anyone else's record.
- Consent in their handsWhat they hear about, and how their data is used.
- Their data on requestExported or erased when they ask.