Help Center

How Can We Help You?

Find answers to your questions and learn how to get the most out of Simma.

Popular Topics

Quick access to our most frequently viewed help content.

Getting Started

New to Simma? Learn the basics and set up your account.

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Class Scheduling

Learn how to manage your studio's class calendar efficiently.

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Payments

Set up payment processing, invoicing, and track finances.

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Student Management

Track student progress, attendance, and manage profiles.

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Browse by Category

Explore our comprehensive knowledge base by category.

Learn by Watching

Video Tutorials

Visual step-by-step guides to help you get the most out of Simma.

Getting Started

Getting Started with Simma

A comprehensive walkthrough of setting up your account and basic configuration.

8:32 May 1, 2025
Class Scheduling

Mastering Class Scheduling

Learn how to efficiently manage your studio's class schedule and avoid conflicts.

12:18 April 25, 2025
Payment Processing

Setting Up Payment Processing

A step-by-step guide to configuring payments, invoicing, and financial tracking.

10:45 April 20, 2025
Need More Help?

Contact Our Support Team

Our dedicated support team is available to help you with any questions or issues you might have. We offer multiple support channels to best serve your needs.

Email Support

For general inquiries and non-urgent issues.

[email protected]

Phone Support

Available Monday-Friday, 9am-5pm EST.

+1 (800) 123-4567

Live Chat

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Quick Answers

Frequently Asked Questions

Find answers to common questions about using Simma.

To reset your password, click on the "Forgot Password" link on the login page. Enter the email address associated with your account, and you'll receive an email with instructions to reset your password. If you don't receive the email, check your spam folder or contact our support team for assistance.
To add a new student, navigate to the "Students" section in your dashboard and click the "Add Student" button. Fill out the required information in the form, including contact details, emergency contacts, and any relevant medical information. You can also assign the student to specific classes during this process.
To set up online payments, go to the "Settings" section and select "Payment Processing." Click "Connect Payment Processor" and follow the instructions to connect your preferred payment processor (Stripe, PayPal, or Square). Once connected, you can configure payment options, including automatic billing, payment plans, and more.
Yes, you can import student data from other systems. Go to "Students" and click the "Import" button. You'll need to prepare a CSV file with your student information formatted according to our template (which you can download from the import page). We also offer direct migration services for popular dance studio management systems.
To set up recurring classes, go to the "Schedule" section and click "Add Class." Fill in the class details, then check the "Recurring" option. You can set the frequency (weekly, bi-weekly, monthly), specify which days of the week the class occurs, and set an end date if needed. You can also create exceptions for holidays or other special dates.
To manage recital costumes, go to the "Recitals" section and select your current recital. Then navigate to the "Costumes" tab. Here you can add costumes for each class or performance, track measurements, record order status, assign costs, and manage fittings. You can also generate reports to track costume status across all classes.
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